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11 Things Small Business and Fire Departments Should Have In Common

Leave a Comment / Classroom Teacher, High Schools, Music Department, Public Schools, Sales and Marketing, Small Business, Storytelling, Teaching, Teaching Music / John Gardner

My dad was a 32-yr career firefighter, retiring as an Assistant Chief for a moderately sized, full-time department that had about 10 stations throughout the city. I recall a childhood time when my siblings and I were vising him at the firehouse. When the alarm sounded, he abruptly pointed to the wall, and said

“Stand right there ’til someone comes for you.”

Immediately, 10 doors (5 front, 5 rear) open, the intercom is announcing location and status, and people are hustling from every direction Twenty seconds later, the building is open, empty and quiet. One of the dispatchers invited us into his area while our mother scrambled to come pick us up.

As a small business owner, I believe some of my Dad’s Fire Department practices could help Small Business when it comes to putting out fires. Here are 11 things Small Business and Fire Departments should have in common.

Fire Departments

The Facility is well cared for. There are assignments (often seniority based) for sweeping/moping, washing/waxing, cooking, dishes, janitorial, supply maintenance, inventory and more. Rookies get the grunt jobs, but everybody has assignments and responsibilities with accountability.
Saving time is paramount.Vehicles are always facing the door for quick departure. Driver doors are left opened. Boots and pants are kept close to the truck (or the bed) and set for the firefighter to step into the boots and pull up the pants. Coats and helmets are on the truck to be added en route. When the bell rings, things happen and seconds count.
Equipment is organized and ready. Hoses have been carefully cleaned, inspected and rolled, and tools have been cleaned and stored so everyone knows where they are. Tire pressures, water levels and fuel have all been checked and readied. Efficient access is essential.
Skill sets are in place for lots of contingencies (types of fires, whether people are at risk, etc). Sometimes things don’t go the way they’re supposed to.
Practice, practice, practice. They practice driving through the streets (need to know every street, location of every fire hydrant), practice moving through smoke and fire, climb ladders, spray water, use the tools, lots of speed tests, inspections and homework. Ready to perform.
Group and Individual Goals plus Assignments are clearly defined, understood and bought into. There is no discussion about who gets to shoot the water cannon or hook up the hoses. They already know who is primary and secondary in hose control or who is going up the ladder first. Avoid unnecessary drama.
Coordination, Collaboration and Communication are essential. Control the traffic lights, mobilize police, roll the ambulance if needed or in doubt, notify the hospital and street departments, hold the trains, and get the business owner on the line. My dad always said, “We’ll be there in under 90 seconds”.
The Chain of Command is absolute. On a fire fun, the police are in support mode. Everyone has expertise and input, but primary is to trust and obey, for there’s no other way.
The only pic I have of my dad at a fire and he is there in street clothes. As the Asst off-duty Chief, he’s there getting his hands dirty.

Firefighters know who they work for and will sacrifice to serve. When someone calls 911, firefighters will do what firefighters did on 9/11.
No firefighter is ever left behind.Period.
When the gig is over, get ready for the next one. The trip back to the firehouse can be exhausting, but some things can’t wait until tomorrow.

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Small Business

The Facility is well cared for. What does your work area look like at the end of a day? Are there water bottles, messy desks, stacks of mail and reports? Unless you have a fantastic janitorial staff, make assignments. Delegate. What is your expectation for facility cleanliness and functionality?
Saving time is paramount. When it is time to start, is everything ready? Is there an agenda, task list or to-do list for the day?
Equipment is organized and ready. Desks are clean, waste baskets empty, floors swept, restrooms supplied, light bulbs in, etc? When that important phone call comes in, you don’t want to have to spend time getting ready to handle it.
Skill sets are in place for contingencies. Have you cross trained employees so that you can still function if the secretary, receptionist or warehouse manager are out sick or otherwise unavailable? Can you still answer phones, respond to emails, texts, faxes or social media messages, know where to find records when needed to answer a customer call or complaint, load or unload the truck and know where to place or retrieve product?
Practice, practice, practice. Schools have monthly fire drills even though there hasn’t been a school fire-related death in over 60 years. They also practice tornado drills and, increasingly, active shooter drills. Hopefully they never encounter any of those, but if they do — they have a better chance survival because they practiced. Having a list of procedures or contingencies is good, but nothing is better than practice. Practice your cross-trained assignments.
Are Group and Individual Goals plus Assignments clearly defined, understood and bought into? When a fire fighter makes a mistake on scene, someone can die. Business is not usually life and death, but do your order fulfillment personnel understand what happens when they make mistakes?

One of the most effective practices I put into place was to bring in a salesperson to talk to our order fulfillment crew and explain to them what happens to his customer, his income and even their jobs when orders go out with too many errors.

Coordination, Collaboration and Communication are essential. You have administration, management, office and warehouse staff….do all the appropriate people know what you are doing? Do you?
The Chain of Command is absolute. Everybody needs to be on the same team, but there can only be one coach. Encourage and welcome input, but make sure the team understands that once a decision happens, debate ends and action begins.
Employees know who they work for and will sacrifice to serve. If they won’t go above and beyond for you, then you have a different problem. Strive to instill pride and earn loyalty.
No customer is ever left behind. Period.
When the gig is over, get ready for the next one.

Meticulously planning and preparing for, and then efficiently and effectively fighting “fires” is something both fire fighters and small business owners should be good at. Business should be ready, but not always “putting out fires”.

The purpose of THIS post is to encourage you to be READY and SET so that when the alarm rings, you are prepared to GO!

Thanks for reading,
JohnGardner@VirtualMusicOffice.com

I wrote a tribute to my Dad, the firefighter, and included description and picture from the worst fire he ever fought…. the Beverly Hills Supper Club fire of 1977 that took the lives of 165 people, including my high school clarinet teacher. I also talk about his Fire Chief experience with accusations and responses to sexism and racism. Read more….

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Helping students get private instruction and/or better instruments

Leave a Comment / Communication, High Schools, Personal experience, Public Schools, Teaching Music / John Gardner

Beginning instruments are designed for beginners. The bores on some of the brass instruments are smaller because of the lesser air capacity the 6th grader has. Keys on mass-produced woodwinds are designed to survive some falls and mistreatment.

Once a student gets to high school, they’ve been playing that beginning instrument for three or more years and, especially if they show potential, I start to encourage them to step up because at some point it will become the instrument itself holding them back.

My first two experiences involved siblings. I was out of college and teaching band when my youngest sister was in high school band. She needed a new trumpet and I was able to get one for her through the instrument dealer I worked with. My brother got to play my Selmer clarinet when I had moved to Buffet.

Not all my attempts were successful. When I approached one farmer-papa about a new clarinet, his question was,

“Isn’t that the clarinet you told us to buy?”

He had also challenged me when I said I wanted to spend 1-1 time with his daughter in individual instruction.

“Aren’t you the teacher?”, he asked. “Then why don’t you find a way to teach her without me paying extra money for you to do your job.”

He eventually became a very supportive father and band parent.

One high school clarinetist was really good. She was studying with me and was at the point where she needed better equipment. And, knowing her father’s job, I was confident finances were not a problem. I tried the “puppy dog close”.

I learned the “puppy dog close” in sales training. The idea is that you go to the pet store and the store owner offers to let you take a puppy home for the evening with the ability to bring it back the next day. The puppy never comes back.

This is before I was on staff at the high school, but I had a good relationship with the music store in Fort Wayne. I went and asked if I could borrow a Buffet R-13 (top-of-the-line) clarinet with the idea that I could bring it back in two days if I did not sell it for them. They reluctantly agreed.

The next day I was in the band room as students came in for rehearsal. I called that girl over, handed her the new clarinet and asked her to try it out during rehearsal. As expected, she was amazed at the difference. I asked her to take it home for the evening (along with the price tag) and bring it back the next day if she decided not to keep it. She walked in the next day with a check for payment in full. No commission for me.

I was with a student and her family at solo festival. She had worked hard, but struggled in the performance. The mechanics of the instrument were messing her over. Afterward, in the hallway, dad asked me how I thought she did.

“She should get a Gold (she did), but she was fighting that instrument most of the way.”

The next day she had a new clarinet at school. Turns out, papa went to the music store table and bought her a step-up instrument on the spot.

A high school student was taking private lessons and her teacher told me on multiple occasions that her instrument was “crap”. My understanding in talking with the student was that there were some family financial difficulties.

Partly because of her finances, I found a doner and worked out a deal with her instructor to give her lessons for a year. When I called her in to tell her about it, I told her I wanted her to make sure the doner got his money’s worth. There were tears and a promise.

The teacher reinforced with me how incredibly prepared she was for her lessons, but still lamented about the quality of her horn.

I asked for a parent/student/teacher conference and met with them one day after school. I told the parental,

“She is an excellent musician. For financial reasons, we set up lessons for her for a year. She is doing an incredible job with those and her teacher stresses how she is the most prepared student he has had. But [she] needs a better instrument. I don’t know the details of your finances and I can’t tell you how to make it happen, but this girl needs [this]. The music store will work with you, but this needs to happen.”

There were more tears — and a new horn.

That student is now a Band Director.

There were other situations over the years where I was able to help coordinate or provide private lessons or to help a student get better equipment to work with.

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Puppy Dogs and Clarinets

Leave a Comment / Classroom Teacher, College Prep, High Schools, Music Department, Personal experience, Public Schools, Sales and Marketing, Small Business, Teaching, Teaching Music / John Gardner

By John Gardner

There is a sales technique called the “Puppy Dog” close. It gets is name from the puppy dog at the pet shop scenario:

A mother and young child go into a pet store to buy a dog. They find one, but mamma says it is too expensive.

The wise sales clerk invites the mother and child to take the puppy home for the night….with the offer to bring it back the next day if they don’t think it is worth the price.

They will NOT likely bring the puppy back.

I fell for that sales close with a car once. My wife wasn’t with me when I stopped on the lot (intentional, so I had a way out of a pressure sales situation). The smart salesperson invited me to drive the car home to show her. SOLD!

I used the “Puppy Dog” approach with a clarinet student (I will call her Sally). The first time I heard her play was in a middle school concert. I didn’t know Sally, but I noticed her. It was 2-3 yrs later when I convinced her parents to let her study privately with me. She had incredible musicianship but was hindered by a mediocre instrument.

When I would ask about a step up instrument, she always responded about how busy her parents were. Knowing her father’s occupation, I knew PRICE was NOT the issue.

The music dealer let me borrow a top of the line clarinet for a day, with return privilege that I was not expecting to utilize.

I took the clarinet to Sally’s band rehearsal at the high school, instructing her to play it in the rehearsal and then to take it home that night to practice with at home and either return the clarinet or payment the next day. She handed me the check for payment in full.

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Is it ever ok for a teacher to LOVE students?

2 Comments / High Schools, Personal experience, Public Schools, Repost, Respect, Teaching, Teaching Music / John Gardner

There is more to school life than what happens during the academic day. Some academic teachers are also coaches or extracurricular sponsors. Coaches develop strong bonds with their athletes. Music and theater arts teachers spend considerable extracurricular time with students – evenings, weekends, summers. These teacher/student relationships are significant and life long impacting.

Is it ever ok for a teacher to LOVE students?

In a reunion with some of the students from my first teaching job, as they were sharing memories, one person put it this way:

“Come back to teach the students of the students you taught.”

I expected to hear some of the heart-warming stories and did, but one comment caught me off guard a little. As one was listing attributes he appreciated, he included…..

“…and your smile.”

What teachers do you remember most 10-20-30 years out, and for what do you remember them?

Band is the ultimate team.

Unlike a basketball team with its starting five, there is no bench in band. Everybody is in. Everybody is a starter. Few other types of groups will involve people from such varied backgrounds. There are children of doctors and lawyers performing with children of single-parents working multiple jobs or utilizing government help. There are the students who have their own cars and those who need rides, those with the iPhones and the free phones or no phone. You will find students in most bands from every church in the community and others who have never been inside a church.

High school provides a memorable time for teens and parents to be on the same team before graduation and the empty nest.

If only it were like that for all teens.

At this most critical time in their decision-making years, if teens can’t find love, acceptance, encouragement and support from parents, teachers and mentors, they will search for it elsewhere, often with disastrous results leaving them with consequences that change lives and crush dreams.

But even more than TEAM, band is FAMILY…

Most high school athletic teams are together for a “season” — maybe six weeks with a few more for preparation. Band meets in the summer, including band camp which can be 8+hours a day. Then there is every day at school with additional rehearsals in the evenings, plus the Friday football/basketball game and the Saturday competition.

…and more functional than some.

As I stood outside Door 34, she jumped out of the passenger side of the car and ran past me, teary-eyed, crying,

“I’m sorry. I’m sorry.”

As she went by I saw the papa, for the first time, approaching me and angrily waving a piece of paper.

“How much of this schedule is mandatory?”

I paused, if only for a moment as I thought through his reaction to my answer…

“All of it.”

After grumbling something that I probably couldn’t repeat, he returned to the car and didn’t quite lay rubber in his exit. The daughter was waiting in my office, still crying and apologetic. I hugged her. How does such a sweet daughter have a parent like that?

There are loving parents who are working 2-3 jobs each, going to school and dealing with the challenges of large families – and it is somewhere between difficult and impossible for them to spend a lot of time at football games, parades and competitions. I get that. But what do you say to this parent?

“We need to pull [Benjamin] out of band because he won’t clean his room and he needs to learn respect. He loves band and so this is the only valuable thing we can take away to make our point.”

Or this one?

“Why should I pay money for her to spend time spinning a flag. There are no colleges that will offer scholarships and besides, what job is that going to prepare her for?”

Or to these students?

“Can you please give me something to do. I’ll straighten the library….anything….just don’t make me go home.”

“I have a job so I can earn the money for my band fee, and I keep hiding it, but my mother keeps finding it and taking it.”

“I have to quit music lessons. My dad found out I was using some of my job money for music lessons and says that if I am going to waste my money on that – I can start paying rent.”

“Please don’t try to introduce yourself to my dad. Please don’t. Please, please, please don’t. He is not a nice man.”

I want to share the LOVE they may be missing.

Educationally, the L-word is dangerous. Administrations encourage admiration and respect, but love is conspicuously absent. Understandable. Inappropriate teacher student relationships make national news and destroy lives. Elementary teachers can hug students, but by middle school it is to be a touchless relationship. I disagree.

Sometimes an appropriate touch, handshake, high five, tap on the shoulder or even a hug – can be powerfully effective in mentoring, consoling or encouraging. It doesn’t have to be physical. It can be listening and responding when others won’t.

C.S. Lewis in his book, The Four Loves, divides the Greek vocabulary for “love” into four categories: Storge (στοργή storgē) -affection, Philia (Philia (φιλία philía) – friendship, Éros (ἔρως érōs) – romantic love, and Agápe (ἀγάπη agápē) – charity.

None of those match completely what I’m trying to define. Storge (affection) can include the physical. Philia (i.e. Philadelphia – brotherly love) comes close but can include the sexual. Éros is obviously not appropriate, and Agápe, often interpreted as the love between Christians is also close, but gets into spiritual and that is not quite it either.

I “L” my students with a parental type. I see their potential and their youthful enthusiasm and I love that. I love their willingness to share with me things that they can’t comfortably share anywhere else.

“You are always the one to trust with issues like this because you treat us like people and not just another bunch of “teenagers”.”

I ADMIRE students who…

pay band fees out of a paycheck
pay for private instruction lessons out-of-pocket
seem completely self-supporting (clothes, obligations)
apologize for the way their parent(s) behaved
juggle the extra rehearsals and activities with job and homework — and go for the best grades without parental encouragement or expectation
keep a positive attitude when others have parents involved and but they don’t

Nobody said life is fair. Those who endure hardships can be the better for it later. Trust me on that. As the oldest of five children raised in a single parent family by a polio surviving mother (and if you have no idea what that means, thank God), I understand poverty, but also how to work through it, with it, around it, and above it …. so cut me some slack when I don’t expect less from the less fortunate.

Students often impress me with friend choices and for the way they support and encourage each other. It is moving to see how friends and band members surround one who is hurting, physically or emotionally. With proper relationships established, teachers can be included in, or involved separately in similar support and encouragement – even of some personal issues.

I RESPECT students …

who work through moderate pain or discomfort without complaint
who have the musical ability to thrive, but can’t get the new instrument, or the private lessons, or go to the summer camps….or even stay in band, because of a parent who doesn’t see the value of band or color guard
expect more of themselves than their parents do
endure custody battles and try not to allow it to interfere with band

I hope these students appreciate how hard I try to make their situations work out.

And we have students whose parents are their biggest cheerleaders and amazing supporters…..

helping them earn the highest of Boy or Girl Scout honors
supporting their garage band
encouraging out of country mission trips
inspiring them to pursue the same vocation as the parent
or spending countless hours volunteering for band (committees, sewing, cooking, feeding, chaperoning, driving, etc)

We have CARING students who….

stand outside Wal-mart when it is below freezing to ring bells and play Salvation Army brass ensemble music
volunteer in nursing homes and with church youth groups in a host of different types of volunteerism
help raise money for those sick and injured

I am a retired high school teacher who appropriately loves, admires, and respects students.

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17 signs you teach in a factory school

1 Comment / Factory Education, High Schools, Public Schools, Teaching, Types of education / John Gardner

I attended “10th District” Elementary School and an inner-city, public Jr/Sr High School that had three, 4-floor buildings. Then I went to a 40,000 student state-subsidized University and recently retired from a 1400-student public high school.

Four factors contributed to my writing this post, designed as an introduction.

1. The first reference I recall to anything related to “factory education” was in a meeting between administration/school board and a group of concerned high school parents challenging the predicted negative impact of a schedule change on their audition-based ensemble. Responding to a passionate presentation, an administrative representative boasted,

We’re not here to teach the elite,
we’re hear to teach the masses.

2. A grad school professor at Ball State criticized “factory education” and emphasized the need to redesign the model and move away from mass production.

3. A colleague at my high school who was in on the planning and there when the doors opened, described how the building was designed like a factory — with the offices in the front and the different department modules.

4. My sons are involved with some non-factory setup educational models (a Classical Christian Academy, a School of Performing Arts, and a Boston area boarding school) and I look forward to utilizing what I learn from their experiences to help me (and you) understand why public schools are sometimes referred to as factory models of education, or education factories cranking out graduates the way assembly lines crank out cars.

The modern assembly line

Henry Ford revolutionized the concept of the modern mass-production factory in the early 20th century when he developed the concept of a revolutionary new process using skilled workers in specialized areas where the workers were stationary and the product parts were assembled as they moved from branch lines to the mainline where the final product was assembled and completed when it reached the end of the line. Prior to that, groups of individuals moved around a stationary vehicle. His approach was all about dividing the labor to speed up the line to produce more product efficiently. The person who inserted the screw was not the one who tightened it, for example. Every worker had a small part in the production until the completed product reached the end of the line.

Looking at these satellite views and floor plans, can you tell which are high schools and which are factories? I’ll share more points following the pictures.

General Motors Assembly in Fort Wayne, Indiana

Two of the above floor plans are high schools and two are factories. Can you tell which is which? I’ll give the answer below.

Indications that you might be in a factory school.

In the above floor plans, A & D are schools while B & C are factories.

I was trained in public schools and universities. My sons experienced public education through high school. One went on to a public university, is currently attending a private graduate institution, plus involved in a private School of Performing Arts and a Classical Christian Academy. The other son went to a private, top-tier undergraduate university, an Ivy-League graduate school and will be teaching in an elite boarding school outside Boston as a high school professor with his Ph.D.

A few of the questions I hope to address in future posts:

Given today’s circumstances vs those in the ’80s when my children entered school, would I repeat the path of public education or go a different route?
What are some of the differences in the approach of the top-tier universities and elite boarding schools? Should you?
Is it really all about the money, i.e. can those with the means really get a better education?
Are there multiple worlds of education?
Is life fair?
What options do we have?

Thanks for reading. Please SUBSCRIBE to this blog and then RETWEET/SHARE/PIN it.

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Public Schools

11 Things Small Business and Fire Departments Should Have In Common

Fire Departments

Small Business

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Helping students get private instruction and/or better instruments

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Puppy Dogs and Clarinets

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