Customer Service Upgrade at Trump Taj Mahal

Our fundraising convention was in Atlantic City — at the Trump Taj Mahal. I’d never seen anything like it. There were probably over a dozen check in agents. There were all sorts of people who wanted to open doors, carry luggage, etc — all for tips, of course. We experienced a major customer service upgrade.

When we got to our luxurious room, there was something wrong with one (yes, one) of our phones. There was a phone next to the bed, one on the desk and one in the bathroom. 

When I called the front desk about the phone, I was invited to bring Joan and go to the manager’s desk in the lobby. Once there, we were informed we’d be changing rooms. I didn’t want to move our stuff. “It has already been moved for you….and I think you’ll like your new room.”

We were escorted via a private elevator to our “suite”. There were two front doors, a living room, dining area with chandelier, two bedrooms (one had a TV that came up out of the furniture, a jacuzzi and a mirror on the ceiling over the bed). The guest room also had a bath. There was a fireplace and large screen TV in the living room. Windows faced two different directions.