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Avoid stinky tech support

/ News and Happenings, Personal experience / By John Gardner

Two stories

online support

First, I had searched for online help with a suspended Facebook account. Used Gemini search. It recommended one and I went there. Required $5 to ask a question. I realized there would be another charge, but thought that would be for a successful resolution.

Talked to two techs. Nothing.

Left and checked my credit card account and found TWO charges. There was the $5 I agreed to and a $40 charge for a one month membership. Cancelled the membership, but the $40 would remain. Money back guarantee only works if you fight for it. I got credit. So, a $5 lesson.


Same week, had trouble placing an app order at Wendy’s. Have ordered there dozens of time, but now getting this message.

Local store doesn’t answer the phone.

Call for support – numerous levels of voice mail and then hold before I got to speak to someone using English as a second language. No result. No food. I did get an offer for free fries because they haven’t seen me for a while.

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